Skip to main content

Starting a Mercoline support case

Maintenance and fault messages from external service providers

Maintenance and fault messages from external service providers

Mercoline solutions offer interfaces to the services of external service providers. If you have problems with Mercoline solutions, please check in advance whether the services in question are available at all. Here you will find current information on maintenance and fault reports from external service providers.

SubjectDescriptionService providerLink
ATLAS customs declarationCurrent information on customs disturbancesITZBund

https://www.itzbund.de/DE/Leistungsangebot/
ServiceDesk/servicedesk_node.html

(Entry in the ITZBund e-mail distribution list for ATLAS error messages via servicedesk@itzbund.de)

 

VAT number checkRestrictions of the BZST query in certain EU countries (see Current Notes)Federal Central Tax Office (BZST)https://evatr.bff-online.de/eVatR
VAT number checkRestrictions of the query in certain EU countries (see Self Monitoring)European Commission 
(MIAS/VIES)
http://ec.europa.eu/taxation_customs/vies/
monitoring.html
Transport logisticsPlease take advantage of the service alerts offered by your transport service provider. We recommend that you get in touch with your local contact.  
UPSCountry-specific information via UPS hompage www.ups.com
DHLCountry-specific information via DHL hompage www.dhl.com
FedexCountry-specific information via Fedex hompage www.fedex.com
DPD  Your contact at the responsible depot
TNTInnight  Your contact at the responsible depot
GLS  Your contact at the responsible depot
Trans-o-flex  Your contact at the responsible depot
GO!  Your contact at the responsible depot
Speditionen  Your contact at the responsible depot